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CIS-ITSM Valid Exam Voucher - ServiceNow First-grade CIS-ITSM Free Braindumps 100% Pass

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which of the following conditions can be evaluated by Change Management Conflict Detection? Select all that apply.

A. Changes scheduled outside of normal business hours
B. Changes scheduled during blackout time periods
C. Changes with overlapping schedules assigned to the same resource
D. Conflicts for all Affected CIs
E. Changes schedule outside of a CI's maintenance window

Answer: B,D,E

Explanation:

NEW QUESTION # 52
How are Additional Comments and Work Notes intended to be used in notifications?

A. Additional Comments - communicate with IT staff; Work Notes - communicate with end users
B. ServiceNow merely offers both so customers may choose whether to use one, both, or neither
C. Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates
D. Additional Comments - communicate with end users; Work Notes - communicate with IT staff

Answer: D

Explanation:
Explanation
set Additional comments (Customer visible)

NEW QUESTION # 53
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

A. There are numerous DML operations in the trigger logic.
B. A Process Builder is running that sends mass emails.
C. A trigger is recursively invoked more than 16 times.
D. The SOQL governor limits are being hit.

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 54

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A. Use a Map to cache the results of the Region__c query by Id.
B. Move the Region__c query to outside the loop.
C. Use a Map accountMap instead of List accountList.
D. Remove the last line updating accountList as it is not needed.

Answer: A,C

NEW QUESTION # 55
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of Awaiting Problem.)

A. The Work Notes field on each associated Incident is updated with details from the Problem Close Notes
B. The State of each associated Inciedent is updated to ResolveResolution code is set to
C. The State of each Incident is set to In Progress
D. Solved (Permanently). Resolution notes are populated with details from the Problem Close Notes field
E. No updates are made to associated Incidents. Service Desk agents must manually update all associated Incidents.

Answer: D

Explanation:
Explanation
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to update the incidents.

NEW QUESTION # 56
......

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