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By overcoming your mistakes before the actual ServiceNow CSA exam, you can avoid making those same errors during the ServiceNow Certified System Administrator (CSA) real test. With customizable CSA practice tests, you can adjust the duration and quantity of CSA Practice Questions. This self-assessment CSA exam display your marks, helping you improve your performance while tracking your progress.

ServiceNow Certified System Administrator Sample Questions (Q267-Q272):

NEW QUESTION # 267
Which feature can be used to categorize a set of records from a list and make them visible to other users?

A. Tags
B. History
C. Favorites
D. Activity Formatter

Answer: A

Explanation:
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records. You can also share tags with other users to make them visible to others1.
Reference Using tags

NEW QUESTION # 268
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

A. Scenario Dashboard
B. CI Use Case Modeler
C. Common Service Data Model (CSDM) product view
D. CMDB Use Case Modeler

Answer: D

Explanation:
Understanding CMDB and Use Case Modeler:
TheCMDB (Configuration Management Database)contains information aboutConfiguration Items (CIs)and their relationships.
CMDB Use Case Modeleris a tool within ServiceNow that helps users visualize and analyzeCIs and tablesrelated to a specific business use case.
Why CMDB Use Case Modeler is the Correct answer:
Itmaps tables and CIsto specific use cases, providing an organized view ofhow different components interact.
It helpsanalyze dependenciesandunderstand the impactof changes on IT services.
It assists withtroubleshooting and compliance checksby offering agraphical representation of CIs.
Why Other Answers Are Incorrect:
A: Scenario Dashboard# Not a recognized ServiceNow tool for viewing CIs or tables related to a use case.
B: CI Use Case Modeler# No such feature exists; it may be confused with the correct answer (CMDB Use Case Modeler).
D: Common Service Data Model (CSDM) product view# TheCSDMprovides a standardized framework for organizing CMDB data but doesnot specifically offer a toolfor viewing tables and CIs related to a use case.
Best Practice Solution:
To access CMDB Use Case Modeler in ServiceNow:
Navigate toCMDB Workspace#Use Case Modeler
Select the relevant use case and analyze the relatedCIs and tables
Ensure that your CMDB isproperly populated and maintainedto get accurate results.
Reference:
ServiceNow CMDB Best Practices (CSA Official Documentation)
ServiceNow Docs: CMDB Use Case Modeler
CSDM and CMDB Overview

NEW QUESTION # 269
What kind of data can Import Sets use to populate tables in ServiceNow?

A. SOAP, REST, and XML
B. XML, SOAP, and CSS
C. XML. CSV, and Excel
D. CSS, SOAP, and Excel

Answer: C

Explanation:
Explanation
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_Imp

NEW QUESTION # 270
Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)

A. Select the Context Menu related link
B. Right-click on the list, form, or column heading
C. Double click on the list, form, or column heading
D. Select the Context Menu icon
E. Use Ctrl+M command

Answer: B,D

Explanation:
# The Context Menu in ServiceNow provides quick access to actions related to a list, form, or column.
Ways to Open the Context Menu:
* Select the Context Menu icon (# A) - Located at the top of lists and forms.
* Right-click on the list, form, or column heading (# D) - Opens the menu for quick actions.
* Option B (Double click on the list, form, or column heading) is incorrect because double-clicking typically edits inline fields.
* Option C (Use Ctrl+M command) is incorrect because no such shortcut exists.
* Option E (Select the Context Menu related link) is incorrect because there is no such link in ServiceNow.
# Reference: ServiceNow UI Navigation & Context Menus

NEW QUESTION # 271
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

A. A Task can trigger many Workflows; and a Workflow can trigger many Tasks
B. A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.
C. Requests can contain many items; and Items can be any item from the catalog.
D. Vendors can sell multiple products; and products can be sold by multiple vendors.

Answer: D

Explanation:
InServiceNow, aMany-to-Many (M2M) relationshipexists whenrecords in one tablecan be associated withmultiple records in another table, and vice versa.
A classic example of anM2M relationshipis:
#Vendors can sell multiple products
#Products can be sold by multiple vendors
Vendors oftensell multiple productsacross different categories.
A single product can beavailable from multiple vendors.
This requires anintermediary (join) tableto track the many-to-many relationship.
A: Requests & Items
Incorrectbecause eachRequest (REQ#)can havemultiple requested items (RITM#), but anitem does not belong to multiple requests. This is aone-to-many (1:M) relationship.
C: Tasks & Workflows
Incorrectbecause workflows are associatedat an individual task level, and while multiple workflows may be involved, they do not create a trueM2M relationship.
D: Configuration Items & Classes
Incorrectbecause a Configuration Item (CI)belongs to only one class, making this aone-to-many relationship, not M2M.
Reference:ServiceNow CSA Documentation - Many-to-Many Relationships
ServiceNow Product Documentation - Relationship Types & Example Use Cases(https://docs.servicenow.com)
Final answer: B. Vendors can sell multiple products; and products can be sold by multiple vendors.

NEW QUESTION # 272
......

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