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Salesforce ADX261 Exam is ideal for individuals who are looking to enhance their career prospects in the Salesforce ecosystem or for those who are looking to take their Salesforce Service Cloud administration skills to the next level. Administer and Maintain Service Cloud certification exam is designed to validate the expertise of professionals in the Service Cloud domain, and it is recognized by employers worldwide. Passing ADX261 exam demonstrates that the candidate has the skills and knowledge needed to administer and maintain Service Cloud, which is a crucial component of the Salesforce platform.

By passing the Salesforce ADX261 exam, professionals can demonstrate their proficiency in Service Cloud administration, which can open up a range of career opportunities in fields such as customer service management, technical support, and CRM administration. Administer and Maintain Service Cloud certification can also enhance an individual's credibility in the industry and increase their earning potential.

Salesforce ADX261 (Administer and Maintain Service Cloud) exam is designed to test the knowledge and skills of individuals who are responsible for administering and maintaining Service Cloud in Salesforce. ADX261 exam measures the candidate's ability to configure and manage Service Cloud, including topics such as case management, entitlements, knowledge management, and service console customization. ADX261 exam is ideal for individuals who are responsible for ensuring that Service Cloud is configured and maintained in a way that meets the needs of the organization and its customers.

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q154-Q159):

NEW QUESTION # 154
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers

A. Reduced support channels
B. Optimized use of resources
C. Increased call routing accuracy
D. Reduced issue resolution time
E. Increased call deflection

Answer: A,B,D

NEW QUESTION # 155
Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.
Which question should be asked to determine the preferred solution?

A. Do Service Agents need to determine whether a customer is eligible for support?
B. Will customers access selft service resources through Experince Cloud?
C. Do multiple versions of the entitlements need to be created and maintained?
D. It support provoded on a periodic basis and renewed annually?

Answer: A

NEW QUESTION # 156
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

A. Flow with notifications
B. Reports and dashboards
C. Approval process

Answer: C

Explanation:
To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

NEW QUESTION # 157
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

A. Retrieve Social Studio credentials.
B. Enable the Moderation feature to automatically create cases from posts.
C. Create and assign permission sets to give agents social account access.
D. Select two Twitter or Facebook accounts.

Answer: C,D

Explanation:
Customer Community Login licenses are used for external users who access Experience Cloud sites and need to view and execute reports with the ability to "Run as specified user". This license type allows users to create and manage cases, as well as access custom objects and tabs. Customer Community Login licenses are based on the number of monthly logins and are suitable for occasional users who do not need full access to standard CRM functionality. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Experience Cloud User Licenses

NEW QUESTION # 158
Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?

A. Entitlement processes, contracts, contract line Items, and entitlements
B. Entitlement processes, milestones, milestone actions, and entitlements
C. Entitlement processes, contract line items, milestones, and entitlements
D. Entitlement processes, contracts, milestones, and milestone actions

Answer: B

NEW QUESTION # 159
......

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